Refund policy
Just Wash Stuff accepts returns within 30 days of delivery.
Eligible returns
The item must be unused, in the same condition you received it, and in its original packaging.
Contact sales@justwashstuff.com for a return authorization before you ship anything back.
Do not send returns to the manufacturer.
Items we cannot accept
Used equipment or parts
12-volt pumps, battery cables, switches, and other electrical accessories. These are final sale. We do not warranty these items.
Detergents, chemicals, hazardous materials, flammable liquids, and gases
Special orders and non-stock items
Sale items
Sale items can be returned under the same 30-day rules as regular-priced items, unless the product page says final sale.
Refunds
After we receive and inspect the return, we will email you to approve or reject it.
Approved refunds go back to the original payment method. Your bank may take several business days to post the credit.
If you do not see the refund, email sales@justwashstuff.com.
Cancellations
If you cancel before the order ships, email or call us and we will refund the order.
Orders that have already shipped follow the return rules above.
Defective or damaged items
Email sales@justwashstuff.com with your order number and photos.
We will replace the item or refund it. We cover return shipping if the item arrived damaged or defective.
Return shipping
For other returns, you pay return shipping. That cost is not refunded.
Ship returns to:
Just Wash Stuff
5626 C. Thomas Rd, Unit 709
Wildwood, FL 34785
Use a trackable service on returns over $75. We cannot refund a return we do not receive.
Questions
sales@justwashstuff.com or 352-571-4654
Monday–Friday, 7:00 AM–2:00 PM ET
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